Posted on
May 24, 2015
by
Lisa Moulden
Hello,
I received my cookie cutter today. I just want to commend you on how well packaged my cutter was. Boxed, bubble wrapped, pretty tissue paper, stripy string with card and personal handwriting inside. I was highly impressed with attention to detail. Sometimes I recieve a cutter through other sellers and it is just in a postbag with no other protection. I would have loved to leave a review but unsure how to do through website. Happy for you to use this as a review to put on website. I will definitely do business with you again. Thankyou again :)
Posted in
Review,
Testimonial
Posted on
March 25, 2014
by
Lisa Moulden
Dear Lisa, hope you are well. Just wanted to say a huge thank you for such amazing cookie cutters.
I have always had to purchase cutters overseas not because I didn't want to buy from aussie companies but because we didn't have the variety or the quality here in australia but will most definitely go to your site first before ordering in future. Thank you once again. Ver happy customer.
Posted in
Customer,
Review
Posted on
March 25, 2014
by
Lisa Moulden
I received my parcel yesterday. You packed so nicely, and I am very pleased with quality of the cutters. Can't wait to use them.
Hope to use your website again in the future as your shop has so many unusual cookie cutters which are harder to find in the kitchen ware shops.
Posted in
Customer,
Review
Posted on
March 04, 2014
by
Lisa Moulden
Just received my first order from the Cookie Cutter Shop and oh my! It was packaged beautifully, with a hand written note too - makes everything that much more special, like receiving a gift! Only ordered it yesterday, and with express post it arrived within 24 hours! Much faster than I expected - thank you so much! I think my cookie cutter addiction has just begun, so I will definitely be ordering from you again!
Posted in
Customer,
Review
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Have you got a question?
If have a question that needs to be answered, or you have an inquiry relating to an order you have just placed or received, please complete the 'contact us' fields or email us at info@cookiecuttershop.com.au.
We aim to answer emails as quickly as possible and answer most on the same day (on week days).
Frequently Asked Questions:
Do you ship internationally?
Yes. We ship internationally and all international parcels are sent with tracking included in the cost. The cost of shipping internationally can be calculated in your cart and the time it takes to receive your parcel can be anywhere from 7 – 30 days.
Do you have a retail outlet?
We are an online store only, but ship our parcels Australia wide and internationally.
Do you make custom cookie cutters?
At this stage we do not have the facilities to make one off special cookie cutter designs. If you have an idea for a cookie cutter that you think would be a great addition to our range then please let us know as we can design our own shapes, we just have to order them in minimum quantities from our supplier. Some of our best sellers have been our own customers ideas!
Do you provide a customer pick up service?
Unfortunately we don't offer a collection service at this time.
How long will my order take to arrive?
We will ship your order the next business day (at the latest).
Estimated parcel delivery times vary by state and whether you are metro or regional based. Always allow additional time for orders to arrive during holiday periods and public holidays.
Standard Post 3 – 7 working days
Express Post 1 – 4 working days (usually 2)
Airmail 7 - 30 working days
Where are you located?
We are based in Brisbane, Queensland.
