RETURNS & EXCHANGES
Cookie Cutter Shop understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in any way unhappy with your purchase we will happily return/exchange the item/s provided:
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, provided the R.A.N. (Return Authorisation Number) is clearly marked on the package.
Australia Post will card you at least two times to notify you that your cookie cutters are awaiting collection before the goods are returned to us automatically. You will also receive email updates from them on the status of your delivery. If your order is returned to us as "unclaimed" by Australia Post because you did not collect your item from the post office or make other arrangements for delivery we will deduct $10 administration fee from your refund to cover the fee charged to us by Australia Post in this event. Your refund will be the product cost only (no refund for postage costs) minus the $10 administration fee.
In compliance with the Trade Practices Act, we will cheerfully provide a refund if the products you purchased are:
Any items that are faulty, were damaged in transit or were not as ordered can be returned within 30 days of purchase but will not be accepted unless accompanied by a copy of the purchase receipt and a return authorisation number. Please follow the below steps to return a faulty item.
Exceptions to Returnable Products
Products offered on Sale are not returnable unless faulty. This type of sale is considered final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of receipt of your returned item(s).
Late or missing refunds (if applicable)
If you haven’t received a refund yet and we have notified you at least 7 days ago that a refund would be processed to you, first double check your bank account or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at